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Leadership

Helping families put their homes and lives back together.

Thomasville Restoration

At Thomasville Restoration, we strive to provide the highest level of professionalism, efficiency, and craftsmanship while dedicating ourselves to award-winning customer care and service. At Thomasville Restoration, we measure our success by how quickly we can get you and your family settled back into your home. The job is not over until you are completely satisfied.
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Thomas Neidert

Founder / Co-Owner

In 1994, Tom built his first custom home at his personal residence. He loved building his dream home so much that he started building homes for others to enjoy. 

One day, his dear friend called him; she was emotionally distraught because her home had been reduced to ashes. The rebuilding process proceeded for six months. He watched as sadness grew into joy during construction, and when he handed over the keys to her new home, she exclaimed, “It’s better than the original!” This response filled him with an incredible amount of joy and inspired him to further his venture into restoration. 

Over the subsequent years, he delved into learning all that he could about how the restoration industry works. He discovered how difficult it is to find incredible customer service and quality craftsmanship in the restoration industry. He wanted Thomasville Restoration to stand out among all others.

To uphold the standard of quality that he expected from Thomasville Restoration, he made a promise to himself and all his future clients that he will restore each home as if it were his own. He guarantees that the Thomasville team will make the process as smooth and painless as possible, exceeding customers’ expectations every step of the way.

Andy Amrhein

CEO / Co-Owner 

Andy is excited to be part of Thomasville Restoration and is passionate about the mission to help families put their homes and lives back together. Andy joined the company in April 2020, bringing 26 years of experience growing companies & brands profitably by focusing on the customer’s needs. Most recently, he spent the past 12 years helping Under Armour grow from $600 million to over $5 billion while serving in key leadership roles, including CFO of Footwear, CFO of North America, Head of North America Factory Outlets, and VP of Global Finance. 

A few years ago, he & his wife had the unfortunate opportunity to experience the Thomasville Touch first-hand when the water line to his ice maker broke overnight while they were sleeping. His partner, Tom Neidert, and his talented Thomasville Team responded immediately and led them through the entire process with their insurance company, including mitigation, contents, & reconstruction. Andy can still remember the smiles on the faces of his wife and children when they were finally able to move back into our beautifully restored home.

And that’s precisely what you can expect from the Thomasville Team!
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Meet the Team

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JaMar Plater

General Manager
“Helping families put their homes and lives back together” mindset starts inside the doors of Thomasville and it is the job of the General Manager to make sure it is experienced by every customer, no matter the size of the job. With 25+ years of residential and commercial building experience and 10+ years of restoration experience, JaMar Plater brings a wealth of knowledge and customer service to the Thomasville team. JaMar’s passion is training, people development, and nurturing workplace culture (learn and teach). Investing in our employees will have a powerful impact on reaching our goal and mission statement of helping families. With the pursuit of this clear vision, Thomasville will no doubt become an industry leader in the Mid-Atlantic Region.

Jim Eckard

CFO
Jim is the Chief Financial Officer at Thomasville Restoration, leading the finance team and serving as a resource across the organization. He is a CPA with almost ten years of finance and accounting experience across industries. Jim enjoys coaching and developing the finance team with hopes of fostering professional development that can scale with Thomasville’s growth goals. He is a self-described Excel nerd with a passion for building analyses that can provide visibility into business trends, opportunities, and risks. His focus is building a world-class finance team through process improvement and financial analysis.

Tom Cullop

Head of Business Development
“Great salespeople are relationship builders who provide value and help their customers win”

Tom embodies this quote and is Thomasville’s Head of Business Development. He is responsible for Thomasville’s growth in the commercial sector. Tom does this by building quality, interpersonal relationships and always ensuring that the customer is at the forefront of every interaction. In the restoration world, it is essential that you treat your customers problems as your own and deliver a solution with white-glove service. Tom has a successful business development background across multiple industries which brings a unique perspective to the professional services world.

Alexus Neidert

Head of Brand/Culture
Alexus is the Head of Brand/Culture at Thomasville Restoration. She oversees customer experience, brand identity, and brand awareness. Before joining Thomasville Restoration, Alexus worked as an independent consultant to small businesses with the passion for helping them succeed in their respective marketplaces by implementing processes and procedures that helped streamline their customer and employee experience. Although her restoration experience extends only three years, her upbringing in the industry allowed for long-term love and passion for all things Thomasville!

Elisa Medina

Talent Acquisition and Onboarding Experience Manager
Elisa is our Talent Acquisition and Onboarding Experience Manager. Elisa has a degree in Psychology and started her career in legal services. From there she moved on to work in print marketing and coordination for a small business. Elisa settled into a role in Learning and Development with a restoration company where she was able to combine creativity, organization, and relationship-building all into one while managing a nationwide training department for a company of 400 employees for 6 years. In that role, Elisa regularly hosted new hire orientation groups through an interactive introduction to the company. Elisa joined Thomasville team in August of 2022. She has a deep passion for getting people to the next stage of their careers, guiding the employee lifecycle, and working to maintain employee engagement.

Scott Ruane

Head of Estimating
Elisa is our Talent Acquisition and Onboarding Experience Manager. Elisa has a degree in Psychology and started her career in legal services. From there she moved on to work in print marketing and coordination for a small business. Elisa settled into a role in Learning and Development with a restoration company where she was able to combine creativity, organization, and relationship-building all into one while managing a nationwide training department for a company of 400 employees for 6 years. In that role, Elisa regularly hosted new hire orientation groups through an interactive introduction to the company. Elisa joined Thomasville team in August of 2022. She has a deep passion for getting people to the next stage of their careers, guiding the employee lifecycle, and working to maintain employee engagement.
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Char Close

Head of Project Coordination
Char is the Team Lead for the Coordination department. In this role, she leads the Coordination team through all aspects of the claim, from the first initial phone call to the claim’s end. Before joining Thomasville Restoration, she worked as a Guest Services Manager with a corporate housing company for 20+years. Char worked closely with customers to adhere to the guidelines of excellent customer service and experience, which has shown to be quite an asset to Team Thomasville.

Carrie Jackson

Head of Production
As Head of Production, Carrie is responsible for ensuring that our Project Concierge’s give the Thomasville Touch to each member. She loves learning, teaching and working one-on-one with Thomasville’s PC’s to put family’s homes and lives back together. Prior to coming to Thomasville, she had 17 years of industry experience with Residential /Commercial Water Mitigation, Catastrophic events, Mold Remediation, Fire Restoration and Trauma Clean-Up. Carrie has a passion for serving, and really enjoys meeting so many different people and being able to help them in their time of need.

Cathy Woodard

Head of Contents and Structural Cleaning
Cathy is Contents Manager and works with property owners and adjusters to manage all contents that were affected by a loss. She oversees the contents team to ensure customer satisfaction by delivering stellar customer service and quality control. Cathy spent over 20 years in the moving and storage business, most recently managing the local division of a high-end moving company in the Baltimore area. Cathy’s experience is quick and effective in the decision-making process while maintaining excellent customer service throughout the project’s management.
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Toni Townsley

Head of Mitigation, Asbestos, Mold and Temporary Services
Toni is the Head of Mitigation, Asbestos, Mold and Temporary Services at Thomasville Restoration. She has 11 years of industry experience with Residential /Commercial Water Mitigation, Catastrophic events, Mold Remediation, Fire Restoration and Trauma Clean-Up. She has a passion for developing technicians and supervisors and deepening their understanding of the industry. She works directly with team members, homeowners, and property managers to ensure quality, communication and customer service throughout the mitigation process of their loss. Toni has a passion for helping people in difficult situations and truly believes that a great restoration company consists of team members who love what they do every day, like she does!

Jennifer Woods

Operations Manager
As Operations Manager, Jen is responsible for working with every department to document processes and optimize efficiency and interconnections across all areas of operations at Thomasville Restoration.  Jen is committed to living the Thomasville values of family first, compassion, and communication, and making every effort to contribute to Thomasville’s mission of “helping families put their homes and lives back together.”  Before joining the restoration industry, Jen was a high school teacher for 18 years.

Julie Harrington

Office Manager
Julie has worked at Thomasville for 3.5 years, starting in payroll and accounts payable, while helping to creating the very first procedure manual with Tom for the Project Managers. She recently transitioned to Office Manager and enjoys expressing the compassion and communication of the Thomasville Touch every day. Working as the Office Manager, she enjoys helping each crew member and manager with anything that they need to have a smooth and productive day. Her passion for helping others was cultivated while working in a Baltimore City emergency room and later as a Correctional Officer. She now continues that passion by engaging with the crew members daily so they can pay that passion forward. 

Kara Guzman

Executive Assistant
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