Leadership

“Helping families put their homes and lives back together” mindset starts inside the doors of Thomasville and it is the job of the General Manager to make sure it is experienced by every customer, no matter the size of the job. With 25+ years of residential and commercial building experience and 10+ years of restoration experience, JaMar Plater brings a wealth of knowledge and customer service to the Thomasville team. JaMar’s passion is training, people development, and nurturing workplace culture (learn and teach). Investing in our employees will have a powerful impact on reaching our goal and mission statement of helping families. With the pursuit of this clear vision, Thomasville will no doubt become an industry leader in the Mid-Atlantic Region.

Jim is the Chief Financial Officer at Thomasville Restoration, leading the finance team and serving as a resource across the organization. He is a CPA with almost ten years of finance and accounting experience across industries. Jim enjoys coaching and developing the finance team with hopes of fostering professional development that can scale with Thomasville’s growth goals. He is a self-described Excel nerd with a passion for building analyses that can provide visibility into business trends, opportunities, and risks. His focus is building a world-class finance team through process improvement and financial analysis.

“Great salespeople are relationship builders who provide value and help their customers win”

Tom embodies this quote and is Thomasville’s Head of Business Development. He is responsible for Thomasville’s growth in the commercial sector. Tom does this by building quality, interpersonal relationships and always ensuring that the customer is at the forefront of every interaction. In the restoration world, it is essential that you treat your customers problems as your own and deliver a solution with white-glove service. Tom has a successful business development background across multiple industries which brings a unique perspective to the professional services world.

Alexus is the Head of Brand/Culture at Thomasville Restoration. She oversees customer experience, brand identity, and brand awareness. Before joining Thomasville Restoration, Alexus worked as an independent consultant to small businesses with the passion for helping them succeed in their respective marketplaces by implementing processes and procedures that helped streamline their customer and employee experience. Although her restoration experience extends only three years, her upbringing in the industry allowed for long-term love and passion for all things Thomasville!

Scott Ruane is Head of Reconstruction Estimating at Thomasville Restoration, with 18+ years of residential and commercial building experience and 8+ years in the restoration industry. Scott brings a wealth of knowledge and exceptional customer service to the Thomasville team. Scott’s ability to deliver outstanding results with the highest degree of expertise and professionalism helps the team deliver the Thomasville Touch. Scott’s passion is leadership and development of the team, which he embraced during his time in the United State Marine Corps. His focus is to drive compliance as well as have Thomasville maintain its position as an industry leader in the Mid-Atlantic Region.

As Head of Reconstruction Operations/Compliance, Carrie is responsible for ensuring that our Project Concierge’s give the Thomasville Touch to each member. She loves learning, teaching and working one-on-one with Thomasville’s PC’s to put family’s homes and lives back together. Prior to coming to Thomasville, she had 17 years of industry experience with Residential /Commercial Water Mitigation, Catastrophic events, Mold Remediation, Fire Restoration and Trauma Clean-Up. Carrie has a passion for serving, and really enjoys meeting so many different people and being able to help them in their time of need.

Joshua is the Head of Emergency Services Estimating at Thomasville Restoration. His role consists of overseeing all estimating related to water mitigation, mold remediation, temporary repairs, tree removals, abatement, structure cleaning, and contents. He has been in the industry since 2009 and a portion of his career has been as a large loss Adjuster with a major insurance carrier. His experienced team is comfortable working with Adjusters and property owners to quickly move them back on the road to rebuilding.

Cathy is Head of Contents and Structural Cleaning and works with property owners and adjusters to manage all contents that were affected by a loss. She oversees the contents team to ensure customer satisfaction by delivering stellar customer service and quality control. Cathy spent over 20 years in the moving and storage business, most recently managing the local division of a high-end moving company in the Baltimore area. Cathy’s experience is quick and effective in the decision-making process while maintaining excellent customer service throughout the project’s management.

Toni is the Head of Mitigation, Asbestos, Mold and Temporary Services at Thomasville Restoration. She has 11 years of industry experience with Residential /Commercial Water Mitigation, Catastrophic events, Mold Remediation, Fire Restoration and Trauma Clean-Up. She has a passion for developing technicians and supervisors and deepening their understanding of the industry. She works directly with team members, homeowners, and property managers to ensure quality, communication and customer service throughout the mitigation process of their loss. Toni has a passion for helping people in difficult situations and truly believes that a great restoration company consists of team members who love what they do every day, like she does!

As Operations Manager, Jen is responsible for working with every department to document processes and optimize efficiency and interconnections across all areas of operations at Thomasville Restoration.  Jen is committed to living the Thomasville values of family first, compassion, and communication, and making every effort to contribute to Thomasville’s mission of “helping families put their homes and lives back together.”  Before joining the restoration industry, Jen was a high school teacher for 18 years.

Julie has worked at Thomasville for 3.5 years, starting in payroll and accounts payable, while helping to creating the very first procedure manual with Tom for the Project Managers. She recently transitioned to Office Manager and enjoys expressing the compassion and communication of the Thomasville Touch every day. Working as the Office Manager, she enjoys helping each crew member and manager with anything that they need to have a smooth and productive day. Her passion for helping others was cultivated while working in a Baltimore City emergency room and later as a Correctional Officer. She now continues that passion by engaging with the crew members daily so they can pay that passion forward. 

Kara joined Thomasville Restoration in 2022 as our Head of Executive Services. Prior to joining the team, she worked alongside C-Suite Executives in the property management and real estate field to help them successfully run and grow their companies. Kara works closely with all our Department Heads, supporting every department within the Thomasville family, but she especially enjoys contributing to Brand and Culture by partnering with them in their event planning.